| Q: How do I track my order?
A: To track your order, please call our MEMORY PLUS™ Customer Support Centre in North-America toll-free at 1-877-MEMORY-0 or 1-877-636-6790 between 9am and 5pm EST, Monday to Friday, and tell the operator your MEMORY PLUS™ Order Confirmation Number, or from all other locations, write to our customer service e-mail: shipping@starnutraceuticals.com
Q: How long does it take to get my order?
A: Shipping times vary depending on where you live, the shipping method, and whether your package has to clear international customs. The standard delivery time will be of 1 week inside Canada and 4-5 weeks to international locations. To track your order, please call our MEMORY PLUS™ Customer Support Centre in North-America toll-free at 1-877-MEMORY-0 or 1-877-636-6790 between 9am and 5pm EST, Monday to Friday, and tell the operator your MEMORY PLUS™ Order Confirmation Number, or from all other locations, write to our customer service e-mail: shipping@starnutraceuticals.com
Q: What if I forget / lose my MEMORY PLUS™ Order Confirmation Number?
A: If you forget or lose your MEMORY PLUS™ Order Confirmation Number, please call our MEMORY PLUS™ Customer Support Centre in North-America toll-free at 1-877-MEMORY-0 or 1-877-636-6790 9am and 5pm EST, Monday to Friday, and tell the operator your name and address, or from all other locations, write to our customer service e-mail: shipping@starnutraceuticals.com
You may be required to provide the credit card number used for purchase to verify your order.
Q: What is your return policy?
A: Due to safety reasons, MEMORY PLUS™ cannot accept returns. All purchases are final. We do have a 100% Money Back Guarantee should you not be completely satisfied with the product. Shipping and Handling is the responsibility of the customer.
Q: What if my order is damaged?
A: All orders are shipped in packaging to protect the contents from damage. If, in the rare event, your order arrives damaged, please call our MEMORY PLUS™ Customer Support Centre in North-America toll-free at 1-877-MEMORY-0 or 1-877-636-6790 between 9am and 5pm EST, Monday to Friday, tell the operator your MEMORY PLUS™ Order Confirmation Number and that your order has been damaged. They will provide you with instructions on how to return it. Once inspected, and damage claims are confirmed, a new order will be processed and shipped immediately. From all other locations, write to our customer service e-mail: service@starnutraceuticals.com
Q: What if the safety seal is broken?
A: DO NOT CONSUME PRODUCT! If the safety seal is broken, please call our MEMORY PLUS™ Customer Support Centre in North-America toll-free at 1-877-MEMORY-0 or 1-877-636-6790 between 9am and 5pm EST, Monday to Friday, tell the operator your MEMORY PLUS™ Order Confirmation Number and that the safety seals are broken. They will provide you with instructions on how to return it. Once inspected, and safety claims are confirmed, a new order will be processed and shipped immediately. From all other locations, write to our customer service e-mail: service@starnutraceuticals.com
Q: What if my order never arrives?
A: If your order fails to arrive within the expected delivery time frame, please call our MEMORY PLUS™ Customer Support Centre in North-America toll-free at 1-877-MEMORY-0 or 1-877-636-6790 between 9am and 5pm EST, Monday to Friday, and tell the operator your MEMORY PLUS™ Order Confirmation Number. They will track your order and tell you when it should arrive. From all other locations, write to our customer service e-mail: service@starnutraceuticals.com
Q: How do I know my personal and financial information is safe?
A: All personal and financial information you provide is safe and secure and will be handled according to our Privacy Policy as stated in the Privacy Policy.
Orders will not be shipped until full payment has cleared.
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